Approach to design and development of services in information systems of telecommunications providers
Abstract
The problem of design and development of services in the information systems of telecommunications providers is considered, taking into account evaluations of the effectiveness of services, trends in the development of the IT industry and analysis of user needs from various sources. The problem is considered at the levels of service design, the development of the provider's service catalog, the provider's service package for the consumer company, and the development of the provider's services. When solving problems of design and development of services at each level, in addition to traditional parameters, new evaluations of service efficiency, development trends of the IT industry and analysis of user needs from various sources are used, including the use of consumer feedback on social media.
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